free shipping on orders above 500€

free shipping on orders above 500€

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TERMS AND CONDITIONS

INTRODUCTION

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Mr cigar Shop  accessible at https://www.mrcigarshop.com. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website.

INTELLECTUAL PROPERTY RIGHTS

Other than the content you own, under these Terms,Algoal Lumo Limited and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

RESTRICTIONS

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.
  • Please note that we do not ship Cuban Products to the United States of America. It is also forbidden to import tobacco products to certain countries.

Certain areas of this Website are restricted from being access by you and Algoal Lumo Limited may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of Ireland, and you submit to the non-exclusive jurisdiction of the Irish and federal courts located in Ireland for the resolution of any disputes.

WHAT ABOUT MY PRIVACY? IS MY PERSONAL INFORMATION PROTECTED?

We do not share or grant access to any customer data to any persons or entity outside our company. We take our clients’ privacy very seriously. Our only interest is to make sure we can communicate with our clients in a prompt fashion and to fulfill orders and queries in a timely manner.Information you give us – such as your name, address, email and phone number when placing an order. This is strictly needed to fulfill the order and is not passed onto any 3rd party for marketing purposes. If you have signed up for our newsletter, that is an opt-in by the client when selecting the type of newsletter you want to receive.To fulfill an order – we do use external partners, such as for processing payment or for shipping the orders. The information is strictly for fulfilling orders, they have access to this data needed to perform these functions but are prohibited from using it for marketing purposes.Your data is secured by Secure Sockets Layer (SSL) software which encrypts your input. We do not store your card information.After your session on our platform, clients should make sure to logout each time so as to protect your account. Create a password with different sized letters and numbers.

WHAT DO I DO IF THE CIGARS ARRIVED DAMAGED?

The customer becomes responsible of delivered products, in case of any issues, please contact us within 7 days of receiving your order. No credit or replacement will be made after this period. Goods that were delivered by mistake or in exceeding must be returned within 7 days of reception of the order. Goods that are returned must be returned undamaged, in their original packaging and by unit of packaging. The buyer bears the shipping costs. Please contact us to obtain instructions for the return procedure to follow.


Please understand all of our cigars are hand made and its natural tobacco leaf, therefore, cigars could sometimes be plugged or not well rolled.If a box of cigars arrived unplugged, a return cannot be made as this is a natural product hand rolled with natural skills.

WHAT ABOUT MY PRIVACY? IS MY PERSONAL INFORMATION PROTECTED?

We do not share or grant access to any customer data to any persons or entity outside our company. We take our clients’ privacy very seriously. Our only interest is to make sure we can communicate with our clients in a prompt fashion and to fulfill orders and queries in a timely manner.Information you give us – such as your name, address, email and phone number when placing an order. This is strictly needed to fulfill the order and is not passed onto any 3rd party for marketing purposes. If you have signed up for our newsletter, that is an opt-in by the client when selecting the type of newsletter you want to receive.To fulfill an order – we do use external partners, such as for processing payment or for shipping the orders. The information is strictly for fulfilling orders, they have access to this data needed to perform these functions but are prohibited from using it for marketing purposes.Your data is secured by Secure Sockets Layer (SSL) software which encrypts your input. We do not store your card information.After your session on our platform, clients should make sure to logout each time so as to protect your account. Create a password with different sized letters and numbers.

How long will it take to receive my order?

We do not share or grant access to any customer data to any persons or entity outside our company. We take our clients’ privacy very seriously. Our only interest is to make sure we can communicate with our clients in a prompt fashion and to fulfill orders and queries in a timely manner.Information you give us – such as your name, address, email and phone number when placing an order. This is strictly needed to fulfill the order and is not passed onto any 3rd party for marketing purposes. If you have signed up for our newsletter, that is an opt-in by the client when selecting the type of newsletter you want to receive.To fulfill an order – we do use external partners, such as for processing payment or for shipping the orders. The information is strictly for fulfilling orders, they have access to this data needed to perform these functions but are prohibited from using it for marketing purposes.Your data is secured by Secure Sockets Layer (SSL) software which encrypts your input. We do not store your card information.After your session on our platform, clients should make sure to logout each time so as to protect your account. Create a password with different sized letters and numbers.

How long will it take to process my order?

Once we receive your order it takes us 1 to 3 working days to process.

How will I know if my order has been successfully received by you?

Once you place your order you will receive an automated order confirmation from us. This means that your order has been well received by us and that it is being processed. If you do not receive this automated order confirmation then the chances are that the order did not go though. In such circumstances please contact us immediately for clarification.

Do you guarantee delivery?

Yes we guarantee delivery. It is guaranteed until the goods reach customs of destination. If the parcel gets lost on the journey to your custom`s country, the parcel will only be re ship once or a refund can be requested.

Refund policy.
How can a refund be requested?

  • Refund can only be requested once parcel has not been delivered, lost or seized. A replacement or refund would take place.
  • Refund can be requested once the parcel has arrived and there are damaged items. Get in touch with us at info@mrcigarshop.com as soon as possible to find the best outcome.

Bussines information:

Algoal Lumo Limited

20 Harcourt Street, D02H364

Ireland

Email: info@mrcigarshop.com

Phone: +34 660 854 448

Website: www.mrcigarshop.com

 

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